OUR STORE POLICIES
Things You Need to Know
We founded Balli's Jewellery with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
SHIPPING AND DELIVERY
What You Need to Know
All orders are sent using "Signed for" delivery methods via Royal Mail. Postage and Packaging costs of £3.50 apply to orders under a net value of £25. Orders are packaged well in bubble wrap and tissue paper to ensure you receive your products in tact.
OUR RETURN POLICY
Everything You Need to Know
Due to hygiene reasons we do not accept returns or exchanges of jewellery.
In the rare event your item is faulty please email us within 48 hours at ballisjewellery@hotmail.com, with an unboxing video to validate the return. It is the customers responsibility to send back any faulty items with the original packaging, the item(s) should be well packaged and prepaid. Clearance items cannot be returned.